Frequently Asked Questions

1. What is the difference between a standard bookkeeper and a Registered BAS Agent?

A Registered BAS Agent, like the team at About Business Bookkeeping, is legally authorised by the Tax Practitioners Board to provide advice and lodge statements regarding your BAS, GST, and Payroll. Unlike a standard bookkeeper, we must meet strict education and experience standards to ensure your business remains fully compliant with the ATO.

2. My books are a mess and I’m behind on lodgements. Can you help?

Yes! We specialise in “Rescue Bookkeeping.” We identify problems in your current accounts, remove the confusion, and get your financial records back on track. Whether you are behind on BAS or struggling with messy payroll data, we help you regain control and peace of mind.

3. Do I need to be located on the Central Coast to work with you?

While we are proud to be based in Wyong on the Central Coast, we provide offsite, cloud-based bookkeeping services. This allows us to partner with small to medium-sized businesses across Australia, offering real-time financial support regardless of your location.

4. Which accounting software do you recommend?

We are experts in the world’s leading cloud-based platforms, including Xero, QuickBooks, and Dext. We don’t believe in a “one size fits all” approach; we help you choose, integrate, and train your team on the specific system that best fits your business workflow.

5. What is the “Pure Bookkeeping System” and how does it benefit me?

The Pure Bookkeeping System is an industry-standard framework used by our team to ensure your books are impeccable. For you, this means your numbers are always right, your accountant spends less time (and money) fixing errors at year-end, and any ATO audit process becomes smooth and stress-free.

6. Will you work directly with my accountant?

Absolutely. We pride ourselves on candid communication and working seamlessly with your existing accountant. By providing them with perfect, reconciled records, we help enhance your financial standing and ensure your tax preparation is efficient and accurate.

7. How can cloud bookkeeping improve my business efficiency?

Cloud accounting allows you to access your financial data in real-time from any device. It automates manual data entry, streamlines your invoicing, and gives you a clear “big picture” of your cash flow, allowing you to make informed business decisions on the go.

8. Can you help me with Payroll and Single Touch Payroll (STP) compliance?

Yes. Managing payroll is one of our core specialties. We handle the “nitty-gritty” of STP setup, payroll processing, and superannuation lodgements, ensuring your employees are paid correctly and your business meets all current ATO legal requirements.

9. I’m starting a new business—can you help me get set up?

We love helping start-ups! We provide Start-Up Business Set Up & Training to ensure your accounting software is configured correctly from day one. We’ll steer you toward success by picking the right system and training you to use it effectively.

10. How secure is my data when working in the cloud?

Your data is highly secure. Cloud platforms like Xero and QuickBooks use multiple layers of encryption (similar to high-level banking). Plus, because your data is backed up automatically, you never have to worry about losing your records if your local hardware is lost or damaged.